Payment & Scheduling

Payment Structure

• Payments for chess lessons are due in advance.

• Accepted payment methods: PayPal, Visa, MasterCard, and other major providers.

Package Pricing

• Lesson packages must be used within three months from the purchase date.

• After three months, unused lessons expire and cannot be carried over.

• This policy ensures lesson content, pricing, and scheduling remain consistent with current availability.

• If lessons are not taken within this timeframe, students must purchase a new package.

Lesson Scheduling

• All lessons must be scheduled in advance using the designated booking system.

• Students are responsible for being aware of their scheduled lessons and confirming their bookings.

Late Payment

• Lessons will only proceed once full payment is received.

• Any missed lessons due to delayed payment are the student’s responsibility.

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Refund Policy

Refund Eligibility for Lessons

A full refund is available if requested within 7 days of purchase, provided one of the following applies:

• The student is not satisfied with the lesson (must provide a reasonable and specific reason).

• The coach (Eleyah) fails to attend the lesson without prior notice or legitimate cause.

• Fraudulent or scam-related activity is proven.

Refund Process

• Students must submit a clear explanation and any supporting details within 7 days of the transaction.

• Refunds will be processed within 7–10 business days to the original payment method.

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Missed Lessons

• By Students: If a student misses a lesson without 24 hours’ notice, the lesson is charged in full.

• By Coach (Eleyah): If the coach misses a lesson without notice or legitimate cause, the student will receive that lesson free of charge. A replacement lesson will be scheduled promptly.

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Lesson Expiration

• As outlined under Package Pricing, unused lessons expire after three months.

• Expired lessons cannot be refunded, credited, or carried forward.

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Digital Products (PGN Courses & Online Materials)

• All digital products (such as PGN courses, video files, or downloadable materials) are non-refundable once delivered.

• Because digital products can be stored, copied, or used immediately upon delivery, it is not possible to verify whether the customer retains the product after purchase.

• Refunds will only be considered if:

  • The product was not delivered to the customer after successful payment.

  • The customer contacts the coach (Eleyah) promptly regarding non-delivery.

  • If the coach cannot deliver the product in a reasonable timeframe, the customer may proceed with their own refund request via the payment provider.

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Agreement

By purchasing lessons, packages, or digital products from Coach Eleyah, students acknowledge and agree to the above terms and conditions.